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Shipping policy

We offer FREE shipping for all orders. Your order will usually arrive within 2-6 business days at your desired shipping address. Pre-ordered products are expected to arrive as estimated. We ship Monday to Friday and strive to dispatch your order from our warehouse in Germany within 24 hours. Our warehouse is closed on weekends and during public holidays.

Delivery countries

We only deliver to countries within the European Union and Switzerland. Please contact our customer service department for exceptions and special arrangements. On each page of Pallit.com, you will find a selection of the countries we deliver to at the bottom right.


All islands and territories outside of Europe are excluded from shipping. Orders that are placed outside of one of these destinations will automatically be refused and will not be sent. Please reach out to our customer service for exceptions and special arrangements.

Delivery times

Your order will usually arrive within 2-6 business days if your products are in stock. Orders containing pre ordered products will arrive later. The estimated delivery date can be found on product pages, in your basket, and when you make your order during checkout. The expected delivery time – from the moment your order left our warehouse – is 1-5 business days. All delivery times are estimates and subject to our delivery partner being able to deliver. Weather and unforeseen events may also cause a small delay. Due to adverse weather conditions, there may be disruptions in some areas with deliveries, please check your tracking link for delivery updates.

Delivery details

We usually send parcels with DHL or UPS - for example, products such as electric winches and chain hoists.

Pallet trucks, pallet stackers, lift tables, forklift attachments and other forwarding goods are delivered to you by a freight agent. Please note the following requirements so that the haulage company can deliver your order:

  • Time of delivery: Deliveries are made Monday to Friday between 8 am and 5 pm. Your collection point must be staffed throughout this time slot. If the first delivery of the haulage company delivery fails for this reason, you will incur additional costs for the second delivery.
  • On Delivery: Delivery vehicles weigh up to 40 tonnes and can be around 16.5 metres long, 2.55 metres wide and 4 metres high. Therefore, make sure you have sufficiently dimensioned and authorised delivery routes.
  • Special transport: For large pallet trucks with a height of 2,200 mm and a lifting height of 3.5 metres or more, such as our BUDGET-L, BUDGET-XL or ULTRA-XL, delivery is made by special transport (also known as direct transport). A ramp or forklift truck must be available for unloading.

If you are unable to provide these aids, we will be happy to organise this for an additional charge (e.g. delivery with a truck-mounted forklift or low-loader). Please inform us immediately so that we can offer you suitable options. If the first delivery of the special transport fails for this reason, you will incur additional costs for the second delivery.

  • Regular transport: Pallet stackers weighing up to 1,000 kg and less than 2.2 metres high (including pallet!) are usually delivered by lorry with a lifting platform. In this case, you do not need any additional unloading assistance on site.

Order status

Your delivery is fully trackable - we'll email you a link to your tracking information once your order has left our warehouse. Please check your tracking link for delivery updates on active orders.

Shipping costs

We offer free standard shipping for all orders to the shipping destinations above. We charge only for express shipping – please get in touch with our customer service prior to completing your purchase. For returns please follow the instructions at our refund policy – fees for returning items apply.


We've got your delivery covered. If you have any further questions, please contact our customer service team.