What happens in the event of a failure? After intensive use, repairs may be necessary in individual cases. If this is the case, create a support ticket with us . Briefly describe the defect and attach photos, details of the device, purchase date and proof of purchase. We will review your case and work with you to find the best solution: How can the defect be repaired quickly and inexpensively? Is it necessary for one of our service technicians to come to your site? Is a replacement device required? Is the damage covered by a guarantee? We will find a solution to prevent downtime.

What is covered by the five-year guarantee? All Pallit brand pallet trucks, high lift trucks, lifting tables and forklifts are strong and efficient - even in the long term. Wear parts (e.g. rollers, ball bearings, seals, lamps), batteries, motors, hydraulics and moving and sliding parts are excluded from the guarantee. All of our Pro pallet trucks are covered by a more extensive Plus guarantee, which also covers hydraulics and motors. Find out more !

How often should maintenance be performed?
Regular care and maintenance are essential to ensure that your pallet truck or forklift truck functions smoothly over the long term. In addition, there are legal safety regulations that require annual or regular inspections. We offer maintenance service contracts and one-off maintenance orders at your location.

Do you have any further questions about our technical support and services? We will be happy to provide you with information and advice!